Privacy Policy for HoGu
Welcome to HoGu (HomeWifiGuard). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website, use our mobile application, and interact with our HoGu Device (collectively, the "Services").
We process your data in compliance with the General Data Protection Regulation (GDPR) and applicable Slovenian data protection laws.
1. Data Controller
Company Name: Vistion d.o.o.
Address:Kolodvorska ulica 22, 2310 Slovenska Bistrica, Slovenia
Email:info@vistion.si
2. Information We Collect
We collect different types of data depending on how you interact with our Services:
A. Data from Website & Account Creation
- Identity Data: First name, last name, email address, account password.
- Transaction Data: Billing address, shipping address, subscription history. (Note: Payment details are processed securely by our provider and we do not store full credit card numbers).
- Technical Web Data: IP address, browser type, cookies, and website navigation data.
B. Data from the Mobile App
- Location Data: Precise GPS coordinates (accessed both in the foreground and in the background) when you enable the geofence feature. This data is used solely to automatically enable or disable security alerts and update device signal thresholds based on whether you are present at or away from the Location. We do not track, store, or share your historical location data.
- App Usage Data: Features accessed, session duration, and crash logs.
- Device Data: Smartphone model, operating system, and mobile network information.
C. Data from the HoGu Device
- Device Telemetry: Device ID, firmware version, uptime, and Wi-Fi network status.
3. How We Use Your Data & Legal Basis
Under the GDPR, we must have a legal basis to process your data. We use your information for the following purposes:
To fulfill our contract with you
Processing your subscription, shipping the hardware device, and ensuring the app and device function together.
To provide the Service (Legitimate Interest)
Receiving cloud data from your home device to display it in your app dashboard.
To improve our products (Legitimate Interest)
Analyzing app crash logs and device telemetry to fix bugs and issue firmware updates.
To communicate with you (Contract & Consent)
Sending service alerts, subscription renewals, and (if you opt-in) marketing emails.
4. Data Sharing and Third Parties
We do not sell your personal data. We only share your data with trusted third-party service providers necessary to operate our business:
- Cloud Hosting Providers: Amazon Web Services (AWS) or Google Cloud, based in Frankfurt, Germany, to store your app and device data.
- Payment Processors: Secured billing providers to manage your subscription billing.
- Logistics Partners: Courier services (e.g., Pošta Slovenije, DHL) to deliver your hardware device.
- Analytics Services: Services (e.g., Google Analytics, Mixpanel) to understand website and app usage.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy.
- Active subscription data and hardware logs are kept while your account is active.
- If you cancel your subscription and delete your account, we will securely erase your app and hardware data within 30 days.
- We retain billing and shipping records for 10 years to comply with Slovenian tax and accounting laws.
6. Security of Your Data
We implement appropriate technical and organizational measures to protect your personal data. Data transmitted directly from your home device to our cloud is secured using TLS/SSL encryption. Passwords are cryptographically hashed, and our databases are protected by strict access controls.
7. International Data Transfers
Some of our third-party service providers are located outside the European Economic Area (EEA). When we transfer your data outside the EEA, we ensure it is protected by utilizing Standard Contractual Clauses (SCCs) approved by the European Commission or ensuring the destination country has an adequacy decision.
8. Your GDPR Rights
As a resident of the EU, you have the following rights regarding your personal data:
Right to Access & Rectification
Request a copy of the personal data we hold about you, or request correction of inaccurate or incomplete data.
Right to Erasure & Restriction
Request deletion of your data ("right to be forgotten"), or request that we pause processing your data.
Right to Data Portability
Request your data in a structured, commonly used, machine-readable format.
Right to Object
Object to our processing of your data based on legitimate interest or for direct marketing.
To exercise any of these rights, please contact us at info@homewifiguard.com. You also have the right to lodge a complaint with the Slovenian Information Commissioner if you believe your privacy rights have been violated.